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Our Service Approach is defined by the needs of our customers. Basically it means that that we are focussed on providing the most suitable services that use the right technology solutions to deliver better business outcomes.

 

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NWT Service Model

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Operate & Evolve  >
 <  Project Initiation
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<  Analysis & Design

Every supplier has a process, methodology or formula based on delivering various steps to end up with a result centred on installing a product. At NWT we spend time understanding the overall challenge, assumptions and conceptions, so we understand the possibility of alternative solutions based on evidence and forward-thinking. To do so, we have a Services Approach that creates a business view, maps that view onto our Service Model and then supports the delivery through a framework approach and an understanding of the key focus areas such as integration and migration.  


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The world has become more digital, and businesses are increasingly using technology as a core driver to create business value through Digital Transformation, either by design or by influence, through external factors such as competition or market forces. With new business models and processes emerging constantly, our customers rely on technology for their business success more than ever before. The problem is often describing how the technology used in the solutions will deliver a business impact and what this will mean at a business level.

 

It is necessary for projects to deliver business value or business outcomes, but how many of them are actually delivering what the end business requires or needs, in the timeframe that they require? At NWT, we talk about how our Services help to deliver Business Outcomes and Results, but that in itself is not a unique claim. So, we ensure through our engagements that we understand the business drivers and that we can tie our Services back to the business issues that are being resolved. We want our customers at a business level to understand the value that NWT brings and how do we know that we are doing the right things to make our customers successful.

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NWT Service Approach

Distinguishing between Service Providers in our industry is a challenge and that challenge is the same all over the world. NWT recognise this and we know that our current, potential and future clients seek solutions that show evidence of results with reduced risk and the highest gain in terms of ROI and performance impact. Our approach allows us to align with our customer’s strategic intent, create accelerated results through tactical improvements in the quality of the overall solutions and provide insight that delivers new world step change in capability.

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